Your information, handled responsibly.

Information you give us

Depending on how you use the site, this can include: your name, phone number, e-mail address and company name (inquiry and contact forms, the pre-chat form, member registration); part photos, drawings and CAD files you upload for feasibility assessment; your conversation with our AI assistant, including any measurements you mark on your photos; service requests and their attachments; and, for job applications, your resume and the details it contains. If you sign in with Google, we receive the name and e-mail address on your Google account.

Information collected automatically

Standard technical data: IP address and request logs (used for security and rate-limiting), and anonymous usage analytics via Google Analytics and Microsoft Clarity (pages visited, approximate location, device type, and interaction recordings that exclude typed personal data). These tools set cookies; we set a session cookie only when you sign in.

Purposes

We use your information to respond to your inquiry; to prepare machine recommendations and feasibility assessments (a Visimaster engineer personally reviews every recommendation before any quotation); to provide after-sales service; to process job applications; to send you the documents you request (such as brochures or feasibility summaries); and to understand how the site is used so we can improve it. We do not use your data for third-party advertising, and we never sell it.

Who sees your data

Your inquiry details are seen by our sales and engineering team. We use a small number of service providers to run the site — hosting infrastructure, Google (Analytics, Sign-In), Microsoft (Clarity) and e-mail delivery — each receiving only what their function requires. We may disclose information where the law requires it.

How long we keep it

We keep information only as long as it serves the purpose you shared it for, then delete or anonymise it. Our standard periods:

• Enquiries, chat transcripts, part photos, drawings and feasibility reports: 3 years from our last contact with you, or longer where a supply contract or tax law requires the record.
• Job applications and resumes: 12 months after the role closes, unless you ask us to keep your profile for future openings.
• Member and customer-portal accounts: until you ask us to close the account, or after 24 months without a sign-in.
• Website analytics: Google Analytics data for 14 months; Microsoft Clarity session replays for 30 days, aggregated heatmaps for 13 months.
• Server and security logs: 90 days.

You may ask us to delete your information earlier at any time; we do so unless a legal obligation requires us to keep it.

Your rights

You may ask us to access, correct or delete the personal information we hold about you, or withdraw a consent you gave earlier.

Grievance Officer

Privacy requests and complaints are handled by our Grievance Officer, reached at the registered address above. Write to sales1@varadautomation.com with the subject line “Privacy request”, or call +91 86699 62225. We acknowledge every request and aim to resolve it within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

Security & scope

The site is served over HTTPS and access to inquiry data is limited to authorised staff. This website is intended for business use and not directed at children. We may update this notice from time to time; the effective date above reflects the latest version.