Customer support · PAN India
How can we help?
Support for Visimaster machines already running on your floor.
Call us
Line stopped? Call and ask for service — the team will route you.
+91 86699 62225- Machine model and serial number (on the control-panel plate)
- What stopped, and the message on the screen
- A photo or short video of the fault, if you can
In the support portal
Raise a ticket and follow its status
Troubleshooting guides — servo, PLC, software
SOPs — calibration, IP settings, missed frames
Your machine's user manual
What our support covers
01Annual Maintenance Contract
Planned preventive maintenance.
02Online support
Remote diagnostics and program changes.
03Spares
Critical parts stocked and supplied.
04Customer training
Operator and maintenance training.
05Recommissioning
Relocation, restart and re-verification.
06Machine upgrades
Camera, software and station upgrades.
How the service team works
01Every call routed to service
Call the main line and ask for service; the team routes the call and follows the job until the machine runs again.
02Your machine's history on file
Every visit and part is recorded per machine, so service and spares are planned from its record, not guessed.
03Every job reviewed
A senior engineer reviews each service visit for follow-up actions and improvements.
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